Introduction
This privacy policy is part of Marst, referred to here as “marst ma” or any of the terms of use of its brands. This policy describes Marst’s privacy practices and explains when and how Marst collects end-user and customer information, how we use this information, and the circumstances under which we may disclose it to others. This privacy policy includes the policies Marst follows to comply with the laws in the Gulf Cooperation Council countries, Morocco, West Africa, Europe, and the United States. Your privacy is of utmost importance to Marst. This policy applies to all products and services we offer.As the famous quote from Benjamin Franklin reminds us, “An investment in knowledge always pays the best interest.” In this case, ensuring privacy and compliance is an investment that benefits everyone.
Who we are
Marst is an e-commerce platform based in Casablanca, Morocco. Our platform consists of our marketplace, which connects us with customers, and our logistics services, which enable the shipping and delivery of packages to consumers. We offer cash on delivery or pre-payment via credit cards or PayPal, facilitating transactions with active customers on our platform.
This website and/or mobile application is operated by a team member of Marst.
Any personal data provided by you or collected by Marst is controlled by the affiliated company associated with the website and/or mobile application.
How we use your personal data
We use your personal data to enhance, provide, and develop the products and services we offer, including the following:
– Registering you as a new customer.
– Processing and delivering your orders.
– Managing your relationship with us.
– Allowing you to participate in promotions, contests, and surveys.
– Improving our website, applications, products, and services.
– Recommending/promoting products or services that may interest you.
– Allowing you to access certain products and services offered by our partners.
– Complying with our legal obligations, including verifying your identity when necessary.
– Detecting potential fraud.
Cookies
A cookie is a small file of letters and numbers that we place on your computer, mobile phone, or tablet if you accept it. Cookies allow us to distinguish you from other users of our website and mobile applications, helping us provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Notice here.
Data We Collect About You
Personal data refers to any information that can be used to identify a specific individual, either directly or indirectly. We collect your personal data to provide customized products and services, and to continuously analyze and improve our products and services. We may collect, use, store, and transfer different types of personal data for marketing purposes and to enhance personal data. Marst also uses Google Digital Marketing to provide targeted offers for specific products and services to our customers.
You provide us with your personal data when you register your personal information on our website and mobile platforms and when you make transactions with them.
The personal data we collect includes the following:
Information You Provide to Us:
We receive and store the information you provide to us, including contact information, shipping address, and financial data. This may include the following types of personal data:
- Contact details (such as your name, mailing addresses, phone numbers, and email addresses),
- Demographic information (such as your date of birth, age, age range, and gender),
- Online registration information (such as your password and other authentication details),
- Payment information (such as your credit card information and billing address),
- Information provided in online surveys (such as responses to customer satisfaction surveys or market research),
- Contest entries/posts, and in some cases, your marketing preferences.
Information We Collect/Create Automatically or Obtain from Third Parties:
We automatically collect and store certain types of information related to your use of the Marst marketplace, including information about your searches, views, and purchases. Additionally, we may receive information about you from third parties, including carriers, payment service providers, and advertising service providers.
These types of personal data may relate to your device (such as your computer, tablet, or any other mobile device), your use of our websites and mobile apps (as well as certain third-party websites we partner with), and/or your personal preferences, interests, or geographic location. Below are some examples of such information:
- Name and age (or estimated age range),
- Information about your device, operating system, browser, and IP address,
- Unique identifiers associated with your device,
- Details of the web pages you visited,
- Products you viewed online (including information about products you searched for, viewed, purchased, or added to your online shopping cart),
- The time spent in certain areas of the website or app, along with the date and time of your visit/use,
- Personal data contained in user-generated content (such as blogs and social media posts),
- Social media username or handle, social media profile picture, and other social media profile information (such as the number of followers).
We strive to provide you with choices regarding the personal information you provide to us. Where required by law, if you wish for Marst to use your personal data to provide you with a personalized experience/targeted ads and content, you can indicate this through the relevant consent box in the registration form. If you decide that you no longer wish to benefit from this personalization, you can opt out or change your preferences at any time by closing your account or sending an email to: support@marst.ma
Once you close your account, all products and services accessible through your account will no longer be available.
Legal Basis for Processing Personal Data
We will only process your personal data if we have a legal basis to do so. The legal basis will depend on the purposes for which we collected and used your personal data. In almost all cases, the legal basis will be one of the following:
Consent:
This privacy policy was last updated on October 11, 2024. We recommend that you periodically review this privacy policy to ensure you are aware of any changes. Your use of the services provided by Marst means that you accept any updates to these terms. This privacy policy describes the information we collect, the reasons for collecting it, how we use that information, and how we protect it. We also clarify the options you can take regarding your personal information.
Our Legitimate Business Interests:
When it is necessary for us to understand our customers, promote our services, and operate effectively, provided that this is done, in each case, in a lawful manner that does not unreasonably affect your privacy and other rights.
Performance of a Contract with You:
This also applies when we need to take steps before entering into a contract with you. For example, when you purchase a product from us, we need to use your contact and payment information to process your order and send the product to you.
Compliance with the Law:
When we are subject to a legal obligation and need to use your personal data to comply with that obligation.
How We Share Your Personal Data
We may share your personal data with third parties for the following purposes:
Working with Third-Party Service Providers:
We engage third parties to perform certain functions on our behalf. Examples include fulfilling product or service requests, delivering packages, analyzing data, providing marketing assistance, processing payments, transferring content, assessing and managing credit risk, and providing customer service.
Fraud Detection and Prevention:
We share account data and other personal information with companies, organizations, or authorities for fraud protection and credit risk mitigation purposes, as well as to comply with current regulations.
When we share your personal data with third parties, we ensure the following:
- We require them to agree to use your data in accordance with the terms of this Privacy Notice and our Privacy Policy, and in compliance with applicable law; and
- We only allow them to process your personal data for specific purposes and in accordance with our instructions. We do not permit our third-party service providers to use your personal data for their own purposes.
Data Retention
We will take all reasonable steps to ensure that your personal data is processed for no longer than is necessary for the purposes set out in this Privacy Notice. Your personal data may only be retained in a recognizable form for a certain period, and we will:
- Maintain an ongoing relationship with you. This allows us to enhance your experience with us and ensure you receive communications from us.
- Retain your personal data as necessary for the purposes outlined in this Privacy Notice and when we have a valid legal basis.
- Periodically review the personal data we actively hold and securely delete it, or in some cases anonymize it, when there is no legal, business, or consumer need to retain it.
Data Security
We have implemented security measures to prevent the accidental loss of your personal data or its unauthorized use, access, alteration, or disclosure.
In addition, we restrict access to your personal information to those employees, agents, contractors, and other third parties who need to know that information. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have established procedures to deal with any suspected breach of personal data, and we will notify you and any regulatory authority, where required by law, of the breach when we are legally obligated to do so.
Your Legal Rights
It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.
In certain circumstances, you have rights under data protection laws regarding your personal data, including the right to access, correct, or delete your personal data, the right to object to or restrict the processing of your personal data, the right to request the transfer of your personal data to a third party, and the right to unsubscribe from our emails and newsletters.
According to Law No. 08-09 issued under the Royal Decree No. 15-09-1 dated February 18, 2009, concerning the protection of individuals with regard to the processing of personal data, you have the right to access and correct information that concerns you.
When you want to permanently delete your data from our website and other applications, you can choose the option to close your account. You can close your account by clicking this link and following the instructions. Once you close your account, all products and services that you could access through your account will no longer be available.
We may refuse to comply with your request if it is unreasonable or if you do not provide necessary additional information to verify your identity.
Data Controllers and Contacts
If you have any questions or concerns regarding this Privacy Notice from Marst, or if you are seeking further information about how your personal data is processed, or if you would like to exercise your legal rights concerning your personal data, please contact the Data Protection Officer by sending an email to mohamed.margheech@marst.ma