At marst.ma, we are committed to providing an exceptional shopping experience for our customers. To ensure transparency, we have outlined our return and refund policy below. Please review it carefully.
1 Return Conditions:
- A return request must be submitted within 10 days of receiving the product.
- The product must be unused and in the same condition as when you received it, with all original packaging intact.
- Custom-made or personalized products cannot be returned or refunded.
2. Non-Returnable Products:
- Products that have been damaged due to misuse.
- Items that have been opened or used.
- Promotional gifts sent with orders.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
3. Return Process:
a. Submit a Return Request:
- You can submit your return request by emailing us at: support@marst.ma
- Or through the return form available on our website.
b. Review of the Request:
- Your return request will be reviewed within 5 business days, and you will be notified of approval or rejection via email or phone.
c. Return the Product:
- After approval, please return the product to the address we provide.
- Shipping costs are the customer’s responsibility, except in cases of errors in the order or a defective product.
4. Refund Policy:
- Once the product is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original payment method within 10 business days.
- Shipping fees paid may not be refundable.
5. Partial Refunds:
Certain situations may only allow partial refunds, including:
- Product with obvious signs of use.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 10 days after delivery.
6. Late or Missing Refunds:
- If you haven’t received your refund, first check your bank account.
- Contact your credit card company, as it may take some time before the refund is posted.
- Then, reach out to your bank, as there is often some processing time before a refund is posted.
- If you still haven’t received the refund, please contact us at support@marst.ma
7. Sale Items:
Only regular-priced items may be refunded. Sale items cannot be refunded.
8. Exchanges:
We only replace items if they are defective or damaged. To exchange an item for the same one, email us at support@marst.ma and send the item to us.
9. Shipping Returns:
- You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receiving your returned item.
Need Help?
For any questions regarding returns or refunds, please contact us at:
- Email: support@marst.ma